Need help? Please refer to the list of frequently asked questions below.
ABOUT PAYMENT:
WHAT PAYMENT OPTIONS ARE AVAILABLE?
The following payment methods are accepted. PayPal（Account: pay@radosports.com）, Bank Transfer, West Union, Credit Cards, Money Gram PayPal is safe and convenient and is the preferred form of payment. For PayPal payment, there will be 3.5% PayPal fee added. For other payment methods beyond the PayPal, please contact us for instructions.
ABOUT SHIPMENT:
HOW SOON WILL YOUR ORDER BE SHIPPED AFTER I ARRANGE PAYMENT?
Usually the production delivery time is 7-12 days, and the production of an order is completed, and we will ship it as soon as possible.
WHAT SHIPPING METHOD DO YOU USE?
Usually, we ship products directly by EMS. Your package will take approximately 5-7 business days to arrive. If customers want to use faster shipping methods, such as DHL, FedEx, UPS etc, please contact us, you may need to pay additional shipping charges.
Delivery time depends on destination and other factors. If you have not received your shipment within 30 days of payment, please feel free to contact us. We will track the shipment and get back to you as soon as possible. If you still do not receive the package for 2 months, we will arrange to redo the products for you or arrange a refund.
Note: we will not provide shipping refunds due to weather related delivery delays.
WHAT HAPPENS IF MY PACKAGE ARRIVED AND IT WAS DAMAGED?
Your basketballs are carefully packaged and protected to ensure they are in good condition. If you receive an order with obvious shipping damage, please refuse to sign for it. The package will then be returned to us and we will redo the product for you or arrange for a refund.
If you have signed for the package and then find shipping damage, please contact us immediately. We will help you to solve the problem as soon as possible. Please save all packaging and paperwork for the order if shipping damaged.
HOW MUCH CUSTOMS DUTY (TAXES) DO I HAVE TO PAY?
All taxes and customs charges are the customer's responsibility. To ensure minimal or no tariffs, we will help declare "gift/sample basketballs" as low value. We can issue low-value invoices to help you clear customs and pay less tax. If you have any specific requirements for this, please contact us via email. We will do our best to help you solve the problem.
We also work with a shipping company which provides the tax pre-paid duty. If you are interested, please contact us directly!
ABOUT WARRANTY
WHAT IS YOUR WARRANTY POLICY? VIEW OUR WARRANTY POLICY HERE.
ABOUT THE BUYER PROTECTION
WHAT GUARANTEES CAN I GET?
All products on our website come with a return and money-back guarantee. If you are not satisfied with the product you received or do not match the description, please contact us to agree on a solution. We attach great importance to customer satisfaction. We will solve the problem as soon as possible. If you are not satisfied with the resolution, you can request a refund by opening a PayPal dispute in PayPal.
DO YOU TEST ALL YOUR PRODUCTS BEFORE DELIVERY?
Yes. We have 100% test before delivery.
ABOUT ORDER
HOW TO PLACE AN ORDER?
- Contact us at sales@radosports.com.
- Our sales will confirm with you the custom basketball material and logo you want.
- We send a pro forma invoice. Choose your preferred payment method.
WHAT'S THE MINIMUM ORDER QUANTITY? IS THERE A DISCOUNT FOR BULK PURCHASES?
Our MOQ is 1 piece/piece.
DOES YOUR COMPANY OFFER CUSTOMIZED DECALS OR PAINTING?
Customized painting or logo is acceptable. You only need to email us the pictures or describe what you would like. Then we can manufacture accordingly for you. Before shipment, the picture will be sent to you for confirmation.
HOW DO I CANCEL AN ORDER?
Email us at support@radosports.com.
ABOUT OUR FACTORY
CAN I VISIT YOUR FACTORY?
Yes. Welcome to visit our factory.
WHY CHOOSE US?
We have more than 10 years experience in designing and producing high-end basketballs.
- We are the direct manufacturer.
- We only use high-quality materials to make basketballs.
- We have professional technical personnel and designer team.
- We have strict test standard and quality control system.
- We have good after-sales service team.
- Passed EN and UCI quality test.
- Quality warranty period: 18-mount.
HOW DOES YOUR FACTORY HANDLE QUALITY CONTROL?
Quality First! To provide customers with quality products is our goal and the basic mission.
- All items passed the test. All raw materials used are checked before production. All products will be inspected and cleaned before being put into the carton.
- Workers care about every detail in the production and packaging process.
- QC team especially responsible for quality, check in each step, In-house inspection report available for checking.